1. Introduction

At OCHgency, we strive to provide our clients with exceptional service. We acknowledge that plans can change, and unforeseen circumstances may occur, but we also pride ourselves on committing to our agreements and following through with our contracts. This policy outlines the terms regarding cancellations and refunds to ensure clarity and mutual understanding.

2. Contractual Agreement

Upon agreeing to engage with our services, clients are required to enter into a legally binding contract that details the scope of work, payment schedule, and other pertinent terms. This contract will explicitly outline any circumstances under which a cancellation is possible and what penalties, if any, may apply.

3. Cancellation by Client

• Before Work Commences: If a client wishes to cancel the contracted services before any work has commenced, they must provide written notice to OCHgency. While we do not typically offer refunds, each case will be considered individually. Any potential refund or cancellation fee will depend on the resources already allocated to the project, including time and expenses incurred.
• After Work Commences: Once work has commenced, clients may still request a cancellation; however, they are generally required to compensate for the work completed up to the point of cancellation. This may include full payment if significant portions of the project have been completed.

4. Cancellation by OCHgency

OCHgency reserves the right to cancel a contract under specific circumstances, such as non-payment by the client, failure to comply with the agreed terms, or other substantial breaches of contract. In such events, no refund will be provided for payments already made.

5. Refunds

As a standard policy, OCHgency does not offer refunds once a client commits to a service and payment is made. Exceptions to this policy may include, but are not limited to, situations where OCHgency fails to deliver services as per the contract specifications due to unforeseen circumstances within our control. In such cases, a partial or full refund may be considered at the discretion of the agency.

6. Dispute Resolution

If a dispute arises regarding the cancellation and refund terms, OCHgency encourages clients to contact us directly for a resolution. We aim to handle all disputes amicably and professionally. If no agreement can be reached, the dispute will be settled in accordance with the jurisdiction’s legal proceedings as outlined in the contract.

7. Policy Modifications

OCHgency reserves the right to modify this cancellation and refund policy at any time. Changes will take effect immediately upon their posting on our website. Clients are encouraged to periodically review this policy to stay informed of any updates.